How can we help?
Quick answers about booking, paying, cancelling and travelling with Vaarigo.
16 of 16 questions
Booking
Choose your route and date in the search box on the home page, pick a bus, select your seats and assign a passenger to each one, set your boarding and drop points and pay. Your ticket appears in My Bookings straight away.
Once you select your seats they are held for you for a short time while you complete the booking. If the time runs out the seats are released and you can select them again.
Some seats are reserved for women so that women travellers can choose their seat with confidence. These seats are shown in pink on the seat layout, and the rules are shown when you choose one.
Yes. After choosing your seats you pick where you will get on and off from the points available on your route, and the map and fare summary update as you go.
Payments & fares
Payments are processed securely through Razorpay, so you can pay with UPI and the other options shown at checkout.
The fare summary shows the base fare, any offer discount, taxes and the platform fee. The total payable shown before you pay is the final amount.
On the review step you will see the offers that apply to your booking. Choose one and the fare summary updates instantly.
Cancellations & refunds
Yes. The cancellation policy for your bus is shown on the review step before you pay, and again in your booking details.
The refund depends on how long before departure you cancel. The slabs are listed in the cancellation policy for your bus, so you can see them before you book.
Approved refunds are sent back to the original payment method. The time it takes to show up depends on your bank or payment provider.
On the day
Open your profile and choose My Bookings. Every confirmed booking is listed there with its PNR, seats and route.
Carry your PNR and a valid photo ID, and reach your boarding point a little before the departure time.
Call our support team using the number on the contact page. We are available around the clock to help.
Account
Yes. A quick sign up with your mobile number and a one-time password lets us save your bookings and co-travellers for next time.
Add co-travellers from the Co-Travellers section of your profile, or while assigning passengers to your seats during booking.
It is an optional setting on a co-traveller. If it is on, that passenger is happy to be visible to fellow passengers on the seat layout.
Still need help?
Talk to a real person
Our support team is available around the clock to help you with anything about your journey.